Credit Card on File Policy - FAQs

Do I have to leave my credit card information to be a patient at this practice?

Yes. This is our policy, and it is a growing trend in the healthcare industry. Insurance reimbursements are declining and there has been increased difficulty with co-pay/co-insurance/deductible collection from patients. These factors can drive offices to see more patients in shorter periods of time or in some cases to stop accepting insurance altogether. We have decided to focus on becoming more efficient in our billing and collections processes instead.

How much and when will money be taken from my account?

The insurance companies take approximately 2-6 weeks to process submitted claims. What you may owe depends on your individual policy. Once the insurance claim is received and posted to your account, a statement showing your portion will be generated and sent to you via both postal and e-mail. You will have 60 days following the statement date to provide an alternative form of payment if you prefer.

How do you safeguard the credit card information on file?

We use the same methods to guard your credit card information that we do for your medical information. Our credit card processing system is HIPAA-compliant. This system securely stores the card information and there is no way to export or transfer the data. The sheet you filled out will be shredded once the information is uploaded.

What if there is a payment discrepancy or question?

Please contact our office if you have any payment questions or issues. This policy in no way compromises your ability to dispute a charge or receive clarification on insurance coverage.

Will I receive a paper bill by mail?

Yes. You will receive one statement (as well as an e-mail) which will show what you will be charge to your card in 60 days. If you prefer to pay by an alternative method, you may do so during that time. If you do not wish to make any changes to the payment method, just hold on to the statement for your records and your card on file will be charged.